Starting on:
Aug 12, 2025
Ending on:
Aug 12, 2025
Moderator(s):
Go to activity
Max Credits:
2 Points
Provider:
Daktari Online
Claim Points
Aug 12, 2025
Ending on:
Aug 12, 2025
Moderator(s):
Mr.
Edwin Mosongo
Sibi Homecare
URL: Sibi Homecare
Go to activity
Max Credits:
2 Points
Provider:
Daktari Online
Claim Points
Customer experience in Homecare – Building Trust Through Compassionate, Responsive and Quality Service
Starting on:
Aug 12, 2025
Aug 12, 2025
Ending on:
Aug 12, 2025
Aug 12, 2025
Venue:
Description
This course equips homecare professionals and administrators with the skills and mindset needed to deliver exceptional customer experiences that foster trust, satisfaction, and long-term loyalty.
Objectives
Understand the fundamentals of customer experience in homecare – define what excellent service means in a healthcare context and why it matters for patient outcomes and organizational reputation.
Apply principles of compassionate care – integrate empathy, respect, and emotional intelligence into every interaction with clients and their families.
Enhance communication skills – develop active listening, clear information delivery, and culturally sensitive engagement strategies.
Presenters
-
Mrs
Dolphine Muchache